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Noticeboard

Patient Parking Notice  


Please do not park in the road to the left of the surgery.


This is a PRIVATE road and hinders residents from passing freely and in turn causes the surgery many complaints, time better spent on providing patient care. The surgery has done all it can to make as many parking spaces available as possible and all users of the surgery car park are asked to consider fellow-patients and residents when parking their car. Thank you.


 


WE CURRENTLY DO NOT ACCEPT NEW PATIENTS


East Grinstead is currently undergoing a significant rise in the construction of new houses which is impacting on our list size. The additional workload this increase in patient numbers is creating means that we are finding it difficult to sustain a workload that is safe and manageable.
The national shortage of GPs means that we are also experiencing difficulty in recruiting a new full time GP. We have therefore taken the very difficult decision to cap our list size. This means we will no longer be registering new patients until our list size falls to a more manageable number and we have advised NHS England of this decision.
Information on where to register at other surgeries in the area can be found on the NHS Choices website www.nhs.uk. Alternatively, if you need to register with a GP surgery in East Grinstead, please contact NHS England on 01293 729298, so that they can arrange for you to be allocated to a local GP surgery.
We regret that we have had no alternative but to reach this decision but feel that patient safety for our existing patient population is paramount.

Complaints, Comments, 
            Compliments & Suggestions

We constantly strive to give you the highest possible standard of service and we try to give you the best possible care and attention. If you have any suggestions or feel you have reason to complain about the service you received, please contact the Practice Manager. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

COMPLAINTS PROCEDURE

Our practice complaints leaflet gives details of the procedure and is available in our patient waiting area. You are also welcome to print a leaflet from the link below.

Practice Complaints Procedure

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Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)
Telephone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Address: The Billingshurst Community Centre, Roman Way
Billingshurst, West Sussex RH14 9QW

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The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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