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Patient Parking Notice  

Please do not park in the road to the left of the surgery.

This is a PRIVATE road and hinders residents from passing freely and in turn causes the surgery many complaints, time better spent on providing patient care. The surgery has done all it can to make as many parking spaces available as possible and all users of the surgery car park are asked to consider fellow-patients and residents when parking their car. Thank you.



East Grinstead is currently undergoing a significant rise in the construction of new houses which is impacting on our list size. The additional workload this increase in patient numbers is creating means that we are finding it difficult to sustain a workload that is safe and manageable.
The national shortage of GPs means that we are also experiencing difficulty in recruiting a new full time GP. We have therefore taken the very difficult decision to cap our list size. This means we will no longer be registering new patients until our list size falls to a more manageable number and we have advised NHS England of this decision.
Information on where to register at other surgeries in the area can be found on the NHS Choices website Alternatively, if you need to register with a GP surgery in East Grinstead, please contact NHS England on 01293 729298, so that they can arrange for you to be allocated to a local GP surgery.
We regret that we have had no alternative but to reach this decision but feel that patient safety for our existing patient population is paramount.

Failure To Attend Appointment Procedure
(DNAs - did not attend)

A significant amount of time is invested at this surgery to create an appointment system that will adequately manage supply and demand.  All factors including doctors training, annual leave and known “higher demand times” eg winter and after bank holidays are taken into account.

Failure to attend NHS doctor and nurse appointments is serious time-wasting of expensive resources.

This practice actively manages patients who persistently fail to attend an appointment and in some cases will take steps to de-register a patient.

It is a myth that doctor and nurse time is not affected.

It is common for patients who fail to attend, to then request a further appointment within 48 hours – busying appointment system and reception further, directly affecting the care of fellow patients. 

Staff are instructed to take the following steps:

Doctors & Nurses Appointments

First missed appointment – recorded on computer system as Did Not Attend. 

If a patient rings to cancel an appointment within 15 minutes of appointment time, this will still be recorded as Did Not Attend. A letter will be sent advising of our policy.

Second Missed Appointment - recorded on computer as Did Not Attend.

Letter sent to patients registered address advising details of two missed appointments and advising a 3rd missed appointment may result in de-registration.

Third missed appointment (within 12 month period) - recorded on computer as Did Not Attend.

Final letter sent advising of de-registration or requesting a meeting with the registered GP and/or Practice Manager to discuss consequences.

Appeals - please be advised the practice will always respond to reasonable appeals and valid reasons.
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