We are excited to have released an online patient survey.
The purpose of this survey is to allow us to better understand how our patients feel about our services. The 53 questions in this survey come from the National GP Patient Survey and cover everything from your experience of booking an appointment to the standard of care you received during your appointment.
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. Although this is sent out to millions of patients across England, only 106 were completed by Moatfield Surgery patients.
The survey link is being sent out to all patients registered at Moatfield Surgery on Friday 10 May 2024. If you have not received a message yet, please wait until next week (w/c 13 May 2024) to raise this with the practice.
Important – This survey is for Moatfield patients only.
The survey is not available to patients registered with another practice such as Modality Mid Sussex (Ship Street, Judges Close, Crawley Down & Park View), Ashdown Forest or Lingfield Surgery.
If you have received the survey link, please do not share this on social media pages. We want to ensure the responses we receive accurately reflect the views of Moatfield patients. If you are aware that a Moatfield patient has not received the survey link, please ask them to contact the practice.
For more information about the National GP Patient Survey, please visit the GP Patient Survey Website
FAQs
1. Why is Moatfield running this survey?
As a practice, it is incredibly important for us to regularly engage with our patient population to understand your experiences of using our services. By doing so, we can better understand what areas to focus on and improve. We anticipate receiving feedback on specific issues relating to us as a practice but also feedback reflecting wider issues. It is no secret that general practice is currently experiencing a time of great difficulty. Patients and GP practices across the country are continually flagging and highlighting the current issues facing general practice. We hope that by collecting feedback, we can support changes on a national and local level. If you would like to understand more about the pressures facing general practice, we would recommend you visit the ‘rebuild GP’ website
We have decided to mirror the questions used within the national GP Patient Survey to maintain consistency in results.
2. I haven’t received a link yet, how do I receive one?
The survey is being sent out on Friday 10 May to all patients. Any message which is sent to all patients, like this one, is sent out in waves meaning there will be some patients who receive the survey link before others. Please wait until the 13th of May before contacting the practice for a survey link. If by the 13th of May, you still haven’t received the survey link, please contact the practice or let any of the practice team know and they will be able to send a link directly to you.
As mentioned above, this survey is for Moatfield patients only so if you are registered with a neighbouring practice, we are afraid that you will not receive a survey link.
3. I received the link to my mobile phone but my phone can’t open the survey, what are the other ways I can complete the survey?
If you are having difficulties accessing the survey on your mobile phone, we can resend the link to you via email. As mentioned above, please wait until the 13th of May before requesting this through the practice.
Unfortunately, we aren’t able to provide hard copies of this survey. This is due to the cost and environmental impact of printing the required number of surveys. However, we are happy to accept hard copies if you know someone who can print a copy of the survey for you. You may also be able to print a copy of this survey from a local library.
4. Am I able to collect a hard copy of the survey?
As mentioned above, unfortunately, we aren’t able to provide hard copies of this survey. This is due to the cost and environmental impact of printing the required number of surveys. However, we are happy to accept hard copies if you know someone who can print a copy of the survey for you. You may also be able to print a copy of this survey from a local library.
5. What about patients who don’t have access to a mobile phone or the internet?
We understand and appreciate that not all patients have access to a mobile phone or the internet. We will be putting out posters in waiting rooms and ensuring all staff are aware of the survey for those who may not receive the initial message. We have also engaged with local charities and services to inform them of the survey. They will be updating us with any patients who would like to provide some feedback but are not able to do so.
Published: May 10, 2024