How to Book an Appointment
Our Appointment System
Our Appointment system combines book-in-advance appointments and a same-day clinical assessment system.
If you telephone the surgery on 01342 327555 or present in person at the Front Desk at 8.00am on the day you wish to be seen (9.00am on Fridays), a member of our patient services team will take your details and ask a reason for the appointment.
Our Patient Services Team will use the information you have provided to assess the most appropriate clinician or service to handle your query. We have a highly skilled and varied team of health professionals, including GPs, Practice Nurses, Paramedics, Phramacists and Physiotherapists.
Additionally, we have access to many local services who may be better placed to handle your health concern; we can book you an appointment at a local pharmay or direct you to alternative local services.
If you wish to see a particular clinician, or you do not need to be assessed on that particular day, you may wish to book your appointment in advance. This may be a wait of several weeks.
Who Should I see?
Sometimes, the best person to deal with your health concern is not the GP, but another member of our highly skilled team of healthcare professionals, or maybe another service entirely!
This list will give you an idea of who is the best person to speak to about your health problem, or who our Patient Services Team may book you in to speak to.
Who Should I See?
Book your Appointment Online using the NHS App
A limited number of our appointments are available to book online via the NHS App and Patient Access. Many of these appointments are realeased at 6.30am so it is a good idea to check your app first thing in the morning, if you would like to book your appointment this way.
For Continuity, GP Appointments can only be booked with your named GP on the days that they work. This ensures your condition is not being dealt with by multiple clinicians who may not have been involved in your care before.
Online Access is available to ALL our registered patients. Once registered, you can book and cancel your appointment(s) online 24/7.
Using our Self-Booking Feature
Our text messaging system allows us to send self-book text messages to patients who are due for appointments such as Annual Reviews, or other scheduled appointments such as Immunisations or Blood Tests.
You may recieve a text message containing a unique booking link. When you follow this link, you will need to enter your Date of Birth to the website so it can confirm your identity.
You will then be asked to select either a convenient time to attend the surgry, or an appropriate time window for a clinician to call you, depending on the type of appointment. Once your appointment is booked, you will receive a text message to confirm the appointment details.
You will have 7 days to use the booking link before it expires. If your link has expired, please call the surgery on 01342 327555.
Last Updated - 14/10/2024