How to Book an Appointment
Book Your Appointment Using Rapid Health - Get Started with our Online Booking Tool! [Link]
Our Appointment System
Our Appointment system combines book-in-advance appointments and a same-day clinical assessment system.
As of March 2025, we are using a tool called Rapid Health. This involves a triage form completed by the patient, or by a member of the practice staff on the patient's behalf.
The completed triage form, which can be accessed via the link on our website or your NHS App, provides us with a much better understanding of the request to make sure the right care is provided at the right time.
Once you have completed the form, you will either be offered an appointment, or your request will be reviewed by one of our triaging GPs.
We have a selection of telephone and in-person appointments available, which are released in a tiered fashion to allow for better provision of different needs.
How Do I Raise a Request?
The quickest way to book an appointment is via our website:
- Click the booking link on our website
- Select the appropriate request type
- Answer the questions prompted by the triage form.
At the end of the triage form, you will either be offered an appointment, or your request will be submitted to the practice to be reviewed by our triage team.
If you aren't able to submit your form digitally, you can still call the practice on 01342 327555 and speak to our Patient Services Team, who will complete the online form on your behalf.
Alongside the online and telephone options, you can still book an appointment by visiting the practice. In-practice booking stations are available in Reception for patients to submit their requests.
Making Sure Your Details Are Up To Date
There is no registration or passwords required in order to use this service, however in order to book your own appointments, you will need a valid email address, which must match the one we have on file for you.
Watch Our Recorded Webinars
When we first introduced Rapid Health, we held two live demonstration sessions for patients. The recordings of these can be found on our YouTube Channel.
Session Recording will go here
FAQs video will go here
Who Should I see?
Sometimes, the best person to deal with your health concern is not the GP, but another member of our highly skilled team of healthcare professionals, or maybe another service entirely!
This list will give you an idea of who is the best person to speak to about your health problem, or who our Patient Services Team may book you in to speak to.
Who Should I See?
Using our Self-Booking Text Messages
Our text messaging system allows us to send self-book text messages to patients who are due for appointments such as Annual Reviews, or other scheduled appointments such as Immunisations or Blood Tests.
You may receive a text message containing a unique booking link. When you follow this link, you will need to enter your Date of Birth to the website so it can confirm your identity.
You will then be asked to select either a convenient time to attend the surgery, or an appropriate time window for a clinician to call you, depending on the type of appointment. Once your appointment is booked, you will receive a text message to confirm the appointment details.
You will have 7 days to use the booking link before it expires. If your link has expired, please call the surgery on 01342 327555.
Last Updated - 21/02/2025